I worked with Uzair and Henry. I bought my rug in Tunisia 25 years ago and it had never been cleaned. Most recently it was in my farmhouse and loaded with dust and dirt. So much came out of the rug that they saved it all to show me — it weighed 5 pounds!! They triple cleaned it and it looks beautiful. I dropped it in their Broomfield location. They came in on time and charged the price that they originally quoted me — no hidden charges. When I picked it up it was pouring rain so they carefully wrapped it in plastic but the parking was so easy that I parked right out front and we easily loaded the rug all nice and dry. I have another rug that I will be taking them as soon as I can get it in the car. I will use them in the future and highly recommend then to anyone who needs rug cleaning services. Uzair was also able to tell me a lot about the rug, which I found really helpful. I bought it in a small bazaar in Tunisia and all I knew was I really loved the rug. Now I understand much more about it. Thanks, Uzair.