FAQ
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Rug cleaning
Can any rug get new backing?
Many can, but it depends on the rug’s construction and condition. We inspect the rug first and tell you honestly what is possible.
Is the old backing harmful?
It is mainly a mess and a risk to your floors, since crumbling or sticky backing can leave residue behind. It also means the rug is no longer well supported underneath.
Do I need a rug pad after new backing?
A rug pad is still recommended for cushion and grip. We recommend a pad without rubber so it won’t disintegrate.
How long does the work take?
It depends on the rug, so we give you a timeline with your quote. Most cleanings take about one to two weeks, and larger rugs can take up to three.
Do you pick up and deliver rugs?
Yes. We collect your rug and, when the work is done, we deliver it back and help lay it out in your space.
Why does my rug still smell after I cleaned it?
The source of the odor is usually deeper than the surface. Pet urine, dampness and embedded dirt sit in the pile and foundation, where home products cannot reach.
Is your odor treatment safe for my family and pets?
Yes. We use an organic, chemical-free treatment that disinfects and deodorizes the rug, along with gentle, eco-friendly detergents.
Can you remove smoke or musty smells?
Yes. Our deep wash removes the soil and contaminants that hold smoke and musty odors. For rugs affected by dampness, we also treat mold and mildew.
How long does odor removal take?
Most rugs return in about one to two weeks, and larger rugs can take up to three weeks to dry.
Do you offer pickup and delivery?
Yes. We collect your rug, and when every treatment is complete we deliver it back and help lay it out in your space.
Do adult moths damage rugs?
No. The larvae do the damage by eating wool. Adult moths lay the eggs that become larvae.
Can moth-damaged areas be repaired?
Often, yes. We repair moth damage by reweaving and repiling worn areas. After inspection, we’ll tell you what is possible for your rug.
Will cleaning remove moths?
Our process removes larvae and contaminants as part of the treatment and wash. A regular wash also removes the soil and food particles that attract moths.
How do I store a wool rug safely?
Have it professionally cleaned first, make sure it is completely dry, and keep it somewhere air can circulate. We also offer secure, climate-controlled rug storage.
Can pet urine be removed from a wool rug?
Yes, in most cases. Wool needs gentle methods, so we use enzyme pre-treatment, a hand wash with eco-friendly detergent and thorough rinsing instead of harsh chemicals or heat. We inspect each rug first and tell you what to expect.
Will the smell come back after cleaning?
It shouldn’t. The smell returns when the source stays in the foundation of the rug. Our process removes it there, and our pet stain and odor removal is guaranteed.
How long does pet stain removal take?
Most rugs come back in about one to two weeks. Larger rugs take longer to dry and can take up to three weeks.
Do you pick up rugs in Denver and Austin?
Yes. We collect your rug, and once every treatment is complete we deliver it back and help lay it out in your space.
Is the cleaning safe for pets and children?
We use gentle, eco-friendly detergents and an organic, chemical-free treatment to disinfect and deodorize, so your rug comes home clean and safe for your family and pets.
Why did my rug bleed after cleaning?
Usually because the cleaning was too hot, the wrong pH, or the rug stayed wet too long. Natural dyes are especially sensitive. We stabilize dyes first and control water, pH and drying.
Can bleeding dye be fixed?
Often, yes. Color correction during finishing can control migration and restore balance, depending on the rug and how far the dye has moved.
Do all rugs need dye stabilization?
No. We inspect each rug and only apply stabilizers where the dyes call for it.
Will washing make my rug fade?
Not with the right method. Gentle detergents, careful rinsing and controlled drying protect the original colors.
Can a moldy rug be saved?
Often, yes. It depends on how long the rug stayed wet and how far the damage has spread. We inspect the rug first and tell you honestly what is possible.
How can I tell mold from dirt?
Mold often comes with a musty smell and a damp feel, and may appear as speckled or fuzzy patches on the back or fringe. If you aren’t sure, we’re happy to take a look.
Can I clean mold from a rug myself?
We don’t recommend it. Scrubbing can spread spores and soaking a rug without drying it properly can make the problem worse. Wool and natural dyes also need gentle, specialized care.
How fast do I need to act after water damage?
As fast as you can. The EPA guideline is to dry wet materials within 24 to 48 hours, so lift the rug, move air and call us.
Do you handle flood and insurance claims?
Yes. We provide documented appraisals, and if water damage led to an insurance claim, we’ll work with you and your insurer to get your rugs back to looking fresh and clean.
What does "pH balancing" mean for a rug?
It means returning the rug’s fibers to their optimal, balanced state after washing, so they feel softer, look brighter and stay more stable.
Do I need to do anything at home?
No. It is part of our process. At home, avoid harsh cleaners and hot water, and call us for anything beyond light blotting.
Is pH balancing included in your rug cleaning?
Yes. It is step eight of our nine-step process, controlled drying and pH balancing.
Does pH balancing help with color?
Yes. Stable fibers hold dyes better, and residue-free fibers show color more clearly.
Is it safe for silk and antique rugs?
Yes. We tailor every step to the rug’s fibers and age, and we inspect each rug before we begin.
Rug repairs
Can any hole be repaired?
We repair holes of any size, along with torn and worn areas. How invisible the repair is depends on the rug, so we assess it first.
Will the repair match the rest of the rug?
That is the goal. We match yarn, color and pattern as closely as possible and blend the repair into the surrounding area.
Is repair worth it for an older rug?
Often, yes. Repair stops damage from spreading and protects the rug’s structure and value. We’ll give you an honest opinion.
How long does a repair take?
It depends on the size and type of the repair. We give you a timeline with your quote.
Will binding or serging change how my rug looks?
We match the color so the edge blends in. The result is a clean, finished look and a stronger edge.
Can you bind a rug that has been cut down?
Yes. Cut edges need a finish to stop them from unraveling, and binding or serging is the usual solution.
Is it worth doing on an older rug?
Usually yes. It prevents further damage and costs much less than repairing a rug after the edge has unraveled.
How long does it take?
It depends on the length of edge and the rug. We give you a timeline with your quote.
Do you pick up and deliver?
Yes. We collect your rug and deliver it back when it is done.
Is fringe replacement worth it?
For most handmade rugs, yes. It protects the ends of the rug from unraveling and restores the rug’s finish.
Can you match the original fringe?
We use proper materials chosen to suit your rug and apply them by hand, so the result looks natural.
Can stained fringe be cleaned instead?
Often, yes. Washing can restore fringe that is dirty but sound. If it’s too stained or weak, we replace it.
Will the seam be visible?
Our goal is a discreet seam that blends into the pattern. How invisible it is depends on the rug and the condition of the edges.
Is a seamed rug as strong as before?
With strong stitching that follows the rug’s structure, a properly seamed rug is stable. We explain any limitations before we start.
Can any two rugs be joined?
Not always. The sections need to be compatible in construction and thickness. We’ll let you know after an inspection.
Will resizing change the design?
We aim to keep the original design looking balanced. We’ll explain how the pattern will look at the new size before we begin.
Can any rug be resized?
Not every rug is a good candidate. We inspect first and tell you honestly what is possible.
Can you make a rug larger?
Sometimes sections can be added with joining. See rug joining and seaming.
Can you install a rug I already own as a runner?
Often, yes, if the size and condition suit your staircase. We can also resize or finish the edges if needed.
Will installation damage my stairs?
We aim to install runners securely with minimal impact on your staircase, and we explain the attachment method before we begin.
Do you install on curved or turning stairs?
Tell us about the layout and we’ll let you know what’s possible after we take measurements.
How long does installation take?
It depends on the size and layout of the staircase. We confirm timing when we schedule.
Do you serve both Denver and Austin?
Contact the location nearest you and we’ll tell you about availability.
Can moth-eaten rugs be repaired?
In many cases, yes. We inspect the rug and tell you what is possible.
Will you remove the moths too?
Yes. Moth eradication is part of our service, and repair is done after the rug is clean and treated.
Will the repair be visible?
We match yarn and color as closely as possible and blend the repair into the surrounding area.
How do I stop moths from coming back?
Vacuum regularly, keep rugs clean and store them properly. We also offer prevention treatments.
Can a faded rug be fully restored?
Often a great deal of color can come back, especially when soil is the cause. Severe fading from sun can be improved but not always completely reversed. We’ll tell you what to expect.
What's the difference between color revival and color stabilizing?
Stabilizing prevents dyes from running during cleaning. Revival brings back color that has dulled or faded.
Will revival change my rug's look?
It restores depth and clarity while keeping the rug’s original character.
Can you touch up small areas?
Yes. Small areas where color has been lost can be carefully touched up.
Other services
How do I schedule a pickup?
Use our online scheduler, call us or request a free quote, and we’ll arrange a time.
Do you help put the rug back in place?
Yes. Once the rugs are ready and all treatments are done, we deliver them back and help lay them out in your space.
Do you pick up in both Denver and Austin?
Yes. Use the location nearest you and we’ll confirm availability for your address.
What if my rug is very large or heavy?
That is exactly what pickup is for. Let us know the size and we’ll plan accordingly.
Can I drop the rug off myself?
Yes. You’re welcome to bring it to our shop during business hours.
Should a rug be cleaned before storage?
Yes. Clean rugs are far less attractive to moths, and storing a damp or dirty rug invites problems.
Can I store a rug in plastic?
We don’t recommend sealed plastic, which can trap moisture. Use breathable cotton wrapping instead.
Is cedar enough to protect a rug?
Cedar only protects items that are already free of moths, so clean the rug first and don’t rely on cedar alone.
How long can you store a rug?
Short or long term. Let us know your needs and we’ll quote accordingly.
Will you pick up my rug for storage?
Yes. We offer pickup and delivery.
Will protection change how my rug looks or feels?
No. Our professional-grade treatments are applied without altering the rug’s look or feel.
Does protection make my rug stain-proof?
No treatment makes a rug stain-proof. Protection gives you extra time to blot a spill before it sets.
How long does protection last?
It depends on traffic and cleaning. Reapplying after a professional wash keeps protection fresh.
Can you apply protection to any rug?
Most rugs can be protected. We inspect the rug first and recommend what suits its fibers and dyes.
Can it be added to a regular wash?
Yes. It’s best applied right after a wash, so add it when you book.
Can you ship my rug to a different state?
Yes. We properly pack and ship rugs anywhere in the US.
Can I ship you a rug from out of state?
Yes. If your rug needs to be cleaned or repaired and you’re in a different state, you can ship it to us.
How should I pack my rug?
Roll it with the pile in, make sure it’s dry, wrap it securely and contact us for specifics.
How long does shipping and service take?
It depends on distance and the work needed. We’ll give you a timeline with your quote.
Is my rug protected in transit?
Rugs are shipped with careful handling and secure packaging. For valuable pieces, ask us about documentation and insurance.
Can old stains be removed?
Often, yes, though older stains are harder. We inspect the rug and tell you honestly what to expect.
Will stain removal damage my rug's dyes?
Our methods are fiber-safe and designed to protect dyes, texture and the overall integrity of the rug.
Should I try a home remedy first?
Blot with cool water. Avoid hot water, bleach and strong cleaners, which can make a stain permanent or damage wool.
How long does stain removal take?
Most rugs are returned in about one to two weeks, depending on the rug and the work needed.
Do I need an appraisal for insurance?
For valuable rugs, yes. A documented appraisal shows what the rug is worth, which helps you insure it properly and supports any claim.
Can you appraise a rug that is damaged?
Yes. Condition is part of the evaluation, including wear, stains and moth damage.
Does cleaning or repair affect value?
Proper professional care protects value, while poor repairs or harsh cleaning can reduce it. That is why appraisal before repair is wise for valuable rugs.
What do I receive after an appraisal?
A documented appraisal you can use for insurance, estate planning, resale or personal records.
Can I get an appraisal if I live out of state?
Contact us. We can talk through options, including shipping the rug to us.
Do you clean upholstery as well as carpet?
Yes. We offer upholstery cleaning along with carpet and rug cleaning.
Is your carpet cleaning safe for pets and kids?
We use fiber-safe methods and gentle, eco-friendly products. Tell us about your household and any sensitivities.
Can you remove pet stains from carpet?
Yes. See our guide to pet stain removal.
How long will my carpet take to dry?
Drying time depends on the carpet and conditions. We explain what to expect when we schedule.
How do I know if my rug has moths?
Look for bare or thin patches, webbing, small cases or fine droppings, especially on the underside, fringe and under furniture.
Do mothballs or cedar work?
Mothballs are not recommended for rugs: the fumes are toxic, the smell soaks into wool and they do not reach larvae deep in the pile. Cedar only protects items that are already moth-free. Clean rugs and good housekeeping are more reliable.
Are some rugs more at risk?
Wool rugs are the most at risk, along with rugs that are soiled or rarely moved.
How often should I check my rugs?
A few times a year, and whenever you move furniture.
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