Service Terms and Conditions

These service terms and conditions outline the sales and services for Oriental Rug and Carpet Clinic is located at:

Oriental Rug & Carpet Clinic
5090 Acoma St.
Denver, CO 80216
(Retail & Service Center)

Denver | Cherry Creek | Littleton | Aurora | Boulder

Oriental Rug & Carpet Clinic
12112 Anderson Mill Road #10A
Austin, TX 78726
(Retail & Service Center)

Cedar Park | George Town

wwww.rugandcarpetclinic.com

Services Terms and Conditions

By using the services of Oriental Rug and Carpet Clinic, you agree to the following terms:

At Oriental Rug and Carpet Clinic, we take pride in providing superior rug care and exceptional results. Our deep knowledge of Oriental, Persian, and other types of rugs—combined with careful workmanship and professionalism—ensures the highest standard of service.

SERVICE & LIMITATIONS:

While we strive for the best results, certain limitations apply. Due to the wide range of rug fibers, dyes, origins, and conditions (including prior wear, fading, or damage), we cannot guarantee specific outcomes. All rugs are treated to the best of our professional ability.

We are not liable for damage, inconsistency, or discoloration beyond the value of the cleaning or service fee charged. All rugs are serviced at the owner’s risk, with no warranties expressed or implied. By leaving rugs with us, you agree to waive any legal claims related to services performed.

Oriental Rug and Carpet Clinic is not responsible for burglary, theft, loss, misplacement, or fire affecting rugs while in our possession, in transit, or at any drop-off/pick-up location. Rugs are left and serviced entirely at the owner’s risk. Clients are encouraged to maintain their own insurance coverage.

STORAGE & ABANDOMENT

Once cleaning is complete, we will notify the client. Rugs not collected within 20 days will incur a $1 per day storage fee. Rugs not collected within 60 days may be sold or donated to recover or stop ongoing storage costs.

PAYMENT

Payment is required upon completion of services unless otherwise agreed in writing. Full payment must be made upon pickup or delivery of rug(s) by the client or their authorized representative.

DISCLAIMER

All rug(s) are handled and serviced at the owner’s risk.

Results cannot be guaranteed due to variations in rug fibers, dyes, weaves, and pre-existing conditions.

Our processes are labor-intensive and applied equally to all rugs regardless of market value. Some rugs may not justify the cost of service.

Oriental Rug and Carpet Clinic, including its employees, drivers, and facilities, is not liable for burglary, theft, loss, misplacement, fire, or other events beyond our control, whether at our facility, in transit, or at any partner location.

Drop-off and pickup locations are independent businesses used only for customer convenience. They are not affiliates or agents of Oriental Rug and Carpet Clinic. Rugs left at these locations remain the customer’s responsibility until received at our main service facility.

Privacy Policy & Terms of Service

Last Updated: September 2026

Oriental Rug & Carpet Clinic (“we,” “us,” or “our”) is committed to protecting your privacy and outlining clear terms for our rug care, restoration, and delivery services.

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PRIVACY POLICY

1. Information We Collect

We collect personal information you provide to us directly, including your name, physical address, email address, and phone number when you request service, submit an intake form, or schedule pickup and delivery.

2. SMS Mobile Information & Consent Disclaimer (A2P 10DLC Compliance)

• No Sharing of Mobile Data: Mobile information, phone numbers, and SMS opt-in consent will NOT be shared, sold, rented, or leased to third parties, affiliates, or lead generators for marketing or promotional purposes under any circumstances.
• Excluded Categories: All categories of customer data exclude text messaging originator opt-in data and consent; this information will not be shared with any third party.
• SMS Use Case: Text messages sent from Oriental Rug and Carpet Clinic are strictly transactional and administrative, used solely to communicate order status updates, appointment reminders, pickup notifications, and delivery scheduling.

3. Opt-Out & Help Procedures

You can opt out of receiving text messages at any time by replying STOP to any SMS message sent from us. For assistance or support, reply HELP or contact customer support directly at 720-998-9977. Message and data rates may apply. Message frequency varies based on order activity.

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If you have questions regarding these Privacy and Service Terms, please contact us at 720-998-9977 or visit www.rugandcarpetclinic.com.

This Terms and conditions page was created in 2025 If you have any queries regarding any of our terms, please contact us.