We want you to be happy with the work we do and the products we sell. Here is how returns work at Oriental Rug & Carpet Clinic.
Services
We do not offer returns or refunds on services once the work has been done. This covers rug cleaning, repair, restoration, pickup and delivery, and any other service we provide.
If something about the work is not right, please call us at 303-777-4944 and we will look at it with you.
Products
Products we sell, in store or online, follow the same return policy as our own store, rugpad.us. This includes rug pads and any other goods you buy from us.
- Return window: 30 days from the day your order is delivered.
- Return shipping: free. We email you a prepaid return label.
- Restocking fee: none.
- Condition: the item must be unused, clean and in the condition it arrived in.
Please contact us before sending anything back. Returns sent without contacting us first may not be accepted.
Once we receive and inspect your return, we will email you to let you know whether the refund is approved. Approved refunds of the full product price go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.
Optional shipping upgrades, such as Priority Insured Shipping, and shipping surcharges for Alaska, Hawaii and Puerto Rico are not refundable.
Damaged, defective or wrong items: please check your order when it arrives. If it is damaged, defective, or not the size you ordered, contact us right away with your order number and a photo, and we will make it right.
Exchanges: to get a different item or size, return the original as described above and place a new order for the one you want.
How to start a return
Call us at 303-777-4944 or send us a note through our contact page with your order number. We will email you a prepaid return label. Pack the item securely, attach the label and drop it off with the carrier.
For orders placed on rugpad.us, you can also email contact@rugpad.us or call 1-833-RUG-PADS (1-833-784-7237).
Last updated: November 2026
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