Q
How often should I get my rugs washed?
AThis will depend on the amount of traffic the rug takes. For example, an entryway rug or a rug in the kitchen area tends to need a thorough un-dusting and wash every 12-16 months. If your rug gets a pet stain or a wine spill, it needs to be treated immediately, ask about our Oriental Stain lifter Spray to help with everyday stains and spills. Areas where less people go should be cleaned every 3-4 years.
Check out the Rug Care Tips section for further information on what you need to look for and know when a rug needs a wash.
Q
How often should I get my carpets cleaned?
ACarpets make up a huge part of our home. Dirty carpets can make your home not only look bad but they also can be loaded with pollutants and grimes. The dirt particles act like a scraper and every time you walk on them, it will reduce the life of your carpet. That’s why it is important to get your carpets professionally cleaned at least once a year. We make it easy with offering great deals year round and make sure your investment is protected in an affordable way.
Q
Do you offer pickup services? If so, how far do you come to pickup/deliver a rug?
AWe have two convenient locations to help our customers pickup and drop-off their rugs. In addition we offer a convenient pickup and delivery service which covers a 100 mile radius, that includes; Ft. Collins, Longmont, Greely, Erie, Boulder, Golden, Lakewood, Denver, Evergreen, Vail, Aspen, Breckenridge, Castle Rock, Monument, and Pueblo. Call us today to schedule a pickup 720.998.8877
Q
How to judge, if my rugs needs cleaning?
A These simple steps should help in determining whether your rug needs cleaning or not:

  1. Pick up a corner of the rug and while holding it, kick the back of the rug sharply. If a cloud of dirt flies out of the pile, the rug is dirty and needs cleaning. NOTE: some dust and wool fibers are normal!
  2. Kneel down on the rug and rub the pile vigorously with your hand in a short arc for 5 to 10 seconds.
    Look at your fingers and palm: if your hand is dirty, the rug needs cleaning.
  3. With the pile facing UP fold part of the rug back upon itself so that the pile opens along a line of knots.
    Look down into the base of the pile at the foundation of the rug. If the warp and weft look dirty, there is dirt deep in the pile where a home vacuum cleaner cannot reach it. The rug needs cleaning.
  4. If the rug has odor coming from it, it needs cleaning.
  5. After a long period of storage the rug and accumulate dirt and in some cases wool eating moths. Thus after storing a rug, it is a great habit to get you rug washed thoroughly to remove any dirt or moths.
  6. Stains and spills, if you rug contains stains it best to get it treated right away to ensure the rug does not get permanent color damage. You may not need a wash if the stains and spills are taken care of in a timely manner. The best solution for stains and spills is to use our recommended Oriental Area Rug Stain Lifter which you can order by clicking here.
Q
How long does it take for a rug to get washed?
AAt Oriental Rug and Carpet Clinic, we thoroughly inspect each rug prior to cleaning. Some require additional washes or un-dusting which takes longer than usual. Generally we are able to return the rug in about a week or two. A larger size rug takes more time in the drying process and can take up to 3 weeks. For information on the each process/step we perform, check out our Process page.
Q
Is there a way to protect my rug from sun fade?
ASunlight can be detrimental to your rug, continual exposure to sunlight will eventually cause color fading and reduce the fiber strength. Try to limit sun exposure where possible, by adding sheers and drapes over the windows, also rotate the rug 180 degrees every 12 months to get even fade. We also offer UV Protection that we can apply to the rug. This will help in keeping the rugs original colors bright and keep the fibers protected from wear and stains. Call us about our UV Protection 720.998.887
Q
What type of rugs do you wash?
AWe wash and clean all types of area rugs including, navajo, karastans, shag rugs, tufted rugs, braided rugs, needle point, flokati sheep skin, oriental rugs, Persian rugs, antiques, machine made rugs, including synthetic fibers and others!
Q
Can you ship my rug to a different state?
AYes. We properly pack and ship rugs anywhere in the states. We also wash rugs for rug dealers across the states. If you have a rug(s) that needs to be properly cleaned or repaired you can ship the rug to our cleaning facility:

Oriental Rug & Carpet Clinic
6901 W 117th Ave #6
Broomfield, CO 80020

Q
Do you deal with insurance claims?
AInsurance companies rely on our expertise when it comes to evaluating the rug. We provide a documented appraisal that determines the value of the rug. If your rugs has been water damaged in a flood and you have an insurance claim, we will work with you and the insurance company to make sure your rugs are back to looking fresh and clean.
Q
Do I need a rug pad? and if so how to install a rug pad?
AA rug pad offers a cushion and keeps the rug from skidding and sliding. If you feel your rug is moving becoming a trip hazard you will need to place a pad under you rug. The pad can also provide protection to looser woven rug by helping in keeping the rug knots intact specially in a high traffic area.

There are different types of pads available in the market. We recommend the dual multi-surface pad. This pad does not have any rubber, and thus can not disintegrate and cause small dirt particles under your rug. If you like to order pads for your rugs please call us at 720.998.8877

Below is a video that will show you a step by step process of installing your rug pad.

Have more questions? Just ask us! we love to help

fill out the form below or email us at rugandcarpetclinic@gmail.com